Torch Burn Supply Co.

Privacy Policy

Effective Date: October 18, 2026

This Privacy Policy explains how Torch Burn Supply Co., LLC (“Torch Burn,” “Company,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects personal information obtained through our website, online store, wholesale quotation requests, customer accounts, and related business services.

Torch Burn Supply Co., LLC provides industrial consumables and supplies, including welding products, abrasives, machining supplies, personal protective equipment, and related industrial products.

By using our website, customers can review this Privacy Policy to understand how their personal information is handled and what privacy rights may apply.

Business Information

Torch Burn Supply Co., LLC
Texas, United States
Email: contact@torchburnsupply.com
Website: https://torchburnsupply.com

Information We Collect

Torch Burn Supply Co., LLC may collect personal and business information when customers visit our website, create an account, purchase products, request wholesale quotations, or contact our company.

Information we may collect includes:

  • Personal Information: Customer names, email addresses, and phone numbers.
  • Business Information: Company names, business addresses, and contact information for commercial and wholesale customers.
  • Billing & Shipping Information: Billing addresses, shipping addresses, and other information necessary to process and deliver orders.
  • Order Information: Products purchased, quantities, transaction dates, order history, and payment status.
  • Payment Information: Payment transaction details provided by authorized payment processors, including Stripe or other approved payment providers.
  • Website Information: IP addresses, browser types, device information, cookies, and website activity collected through our website and its service providers.
  • Customer Communications: Emails, quotation requests, customer service inquiries, and other communications submitted to our company.

We collect and use information as reasonably necessary to operate our business, process orders, provide customer service, maintain records, and support our website.

How We Use Information

Torch Burn Supply Co., LLC collects and uses customer information to operate our business, process transactions, and provide industrial products and services.

Customer information may be used for the following purposes:

  • Order Processing: Process and manage online purchases, wholesale orders, and payment transactions.
  • Shipping & Fulfillment: Prepare, package, ship, and track customer orders.
  • Wholesale Services: Respond to quotation requests, prepare pricing proposals, and communicate with commercial customers.
  • Customer Support: Answer questions, resolve order issues, and assist with returns, refunds, and product inquiries.
  • Account Management: Maintain customer accounts, order histories, and purchasing records.
  • Website Improvements: Monitor website performance, improve functionality, and enhance the customer experience.
  • Fraud Prevention: Identify suspicious transactions, prevent unauthorized activity, and protect our business and customers.
  • Business Communications: Send order confirmations, shipping notifications, and other important information related to purchases.
  • Marketing Communications: Send promotional offers, product announcements, and company updates when permitted by applicable law and customer preferences.
  • Legal Compliance: Maintain required business records and comply with applicable tax, financial, and legal obligations.

Torch Burn Supply Co., LLC will use personal information only for legitimate business purposes and other purposes permitted by applicable law.

Payment Processing

Torch Burn Supply Co., LLC uses authorized third-party payment processors and financial institutions to process customer transactions securely.

Payments may be accepted through credit cards, debit cards, ACH bank transfers, and other approved payment methods.

Online payments may be processed through Stripe or other authorized payment service providers. These providers handle payment information according to their respective security standards, terms, and privacy policies.

When customers make purchases, Torch Burn Supply Co., LLC may receive transaction information, including payment status, transaction identification numbers, payment amounts, and limited payment details necessary for order processing and recordkeeping.

For approved wholesale transactions, customers may be provided with ACH bank transfer instructions or other authorized payment arrangements.

Torch Burn Supply Co., LLC does not intentionally collect or store full credit or debit card numbers directly on its website servers. Payment information is processed through the applicable payment provider.

Customer payment information may be used to process purchases, issue refunds, verify transactions, prevent fraud, and maintain legally required financial records.

Shipping & Fulfillment

Torch Burn Supply Co., LLC collects and uses customer shipping information to process, prepare, and deliver orders placed through our website or approved wholesale purchasing arrangements.

Orders may be fulfilled directly by Torch Burn Supply Co., LLC or through authorized fulfillment partners when necessary.

To complete customer deliveries, we may share necessary shipping information with transportation providers, including UPS, FedEx, freight carriers, and other approved shipping companies.

Information shared for shipping purposes may include:

  • Customer or business name
  • Shipping address
  • Contact phone number
  • Email address when required for delivery notifications
  • Order details necessary for shipment identification and delivery

Shipping providers may use this information to arrange transportation, provide tracking updates, confirm deliveries, and resolve shipping-related issues.

Torch Burn Supply Co., LLC may retain shipping records, tracking information, and delivery confirmations for customer service, order verification, fraud prevention, and business recordkeeping.

Customer shipping information will not be shared with unrelated third parties for their independent marketing purposes without an appropriate legal basis.

Cookies & Analytics

Torch Burn Supply Co., LLC may use cookies and similar technologies to improve website functionality, enhance customer experience, monitor website performance, and maintain the security of our online store.

Cookies are small files stored on a visitor’s device that help websites recognize preferences and perform certain functions.

Our website may use the following types of cookies:

  • Essential Cookies: Support website functionality, including shopping carts, checkout processes, customer accounts, and security features.
  • Performance & Analytics Cookies: Help us understand website traffic, visitor activity, and how customers interact with our website.
  • Preference Cookies: Remember customer preferences and settings to improve the browsing experience.
  • Marketing Cookies: May be used to measure advertising effectiveness or support promotional activities if these features are enabled.

Torch Burn Supply Co., LLC may use third-party services to analyze website performance and improve its online shopping experience.

Visitors can manage or disable certain cookies through their browser settings. However, disabling essential cookies may prevent some website features, including shopping carts and checkout, from functioning properly.

Where required by applicable law, we will provide appropriate information and choices regarding nonessential cookies.

Information collected through cookies and analytics services will be handled in accordance with this Privacy Policy and applicable privacy laws.

Information Sharing

Torch Burn Supply Co., LLC respects customer privacy and limits the sharing of personal and business information to purposes necessary for operating our business, fulfilling orders, and complying with applicable laws.

Customer information may be shared with the following parties when necessary:

  • Payment Processors: Stripe, financial institutions, and other authorized payment providers for processing transactions, refunds, and payment verification.
  • Shipping Carriers: UPS, FedEx, freight companies, and other transportation providers responsible for delivering customer orders.
  • Fulfillment Partners: Authorized individuals or service providers assisting with order preparation, packaging, shipping, and inventory management.
  • Website Service Providers: WordPress, WooCommerce, hosting providers, and other services necessary to operate and maintain our website.
  • Fraud Prevention Services: Authorized providers assisting with transaction security, identity verification, and fraud prevention.
  • Legal Authorities: Government agencies, courts, or law enforcement when disclosure is required by applicable law or valid legal process.

Torch Burn Supply Co., LLC does not sell customer personal information for monetary compensation.

We may also disclose information when reasonably necessary to protect our legal rights, investigate fraudulent activity, or resolve customer disputes.

Third-party service providers are responsible for handling information in accordance with their applicable privacy obligations.

Torch Burn Supply Co., LLC will not share customer information for unrelated purposes without an appropriate legal basis.

Data Retention & Customer Privacy Rights

Torch Burn Supply Co., LLC is committed to handling customer information responsibly and respecting applicable privacy rights.

Data Retention

We retain customer information for as long as reasonably necessary to process transactions, maintain business records, provide customer service, resolve disputes, and comply with applicable tax, accounting, and legal requirements.

Information that is no longer required for legitimate business purposes will be securely deleted or otherwise handled in accordance with applicable law and our data retention practices.

Customer Privacy Rights

Depending on applicable law, customers may have the right to:

  • Request access to personal information maintained by our company.
  • Request corrections to inaccurate personal information.
  • Request deletion of eligible personal information.
  • Request information about how their personal information is collected, used, or shared.
  • Exercise other privacy rights provided under applicable law.

Certain information may need to be retained to comply with legal obligations, maintain transaction records, prevent fraud, or resolve disputes.

Privacy Requests

Customers wishing to submit a privacy-related request may contact:

Email: contact@torchburnsupply.com

Torch Burn Supply Co., LLC will review and respond to privacy requests in accordance with applicable legal requirements.

Age Requirement

Torch Burn Supply Co., LLC operates a website intended primarily for adults, businesses, contractors, and industrial professionals.

Customers must be at least 18 years of age or have the legal authority to enter into a binding purchase agreement.

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected directly from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information in accordance with applicable law.

Parents or legal guardians who believe their child’s personal information has been collected may contact us at contact@torchburnsupply.com.

Data Security

Torch Burn Supply Co., LLC is committed to taking reasonable measures to protect the personal, financial, and business information provided by our customers.

We use appropriate administrative, technical, and organizational safeguards designed to protect customer information against unauthorized access, disclosure, alteration, loss, or misuse.

Our website may utilize security measures and services, including:

  • Secure Website Connections: HTTPS encryption to help protect information transmitted between customers and our website.
  • Secure Payment Processing: Authorized third-party payment processors, including Stripe, to handle electronic transactions.
  • Account Security: Password protection and access controls for customer accounts and authorized website administrators.
  • Limited Information Access: Customer and order information is accessible only to individuals and service providers who require it for legitimate business purposes.
  • Website Maintenance: Security updates, monitoring, and other reasonable precautions to reduce potential vulnerabilities.

Although Torch Burn Supply Co., LLC takes reasonable precautions to protect customer information, no website, electronic transmission, or data storage system can be guaranteed completely secure.

In the event of a data security incident, Torch Burn Supply Co., LLC will investigate the situation and provide any notifications required by applicable law.

Customers who suspect unauthorized access to their accounts or personal information should contact us at contact@torchburnsupply.com.

Texas Governing Law

Torch Burn Supply Co., LLC is a business registered in the State of Texas, United States.

This Privacy Policy shall be governed by and interpreted in accordance with applicable Texas and federal laws, except where the laws of another jurisdiction are required to apply.

Torch Burn Supply Co., LLC is committed to handling customer information in accordance with applicable privacy and data protection laws.

Customers may have additional privacy rights depending on their state of residence. Nothing in this Privacy Policy is intended to limit rights or protections provided by applicable law.

Changes To This Policy

Torch Burn Supply Co., LLC reserves the right to update or modify this Privacy Policy as necessary to reflect changes in our business operations, website functionality, payment processing, information collection practices, or applicable legal requirements.

Any updates to this Privacy Policy will be published on our website with a revised effective date.

We encourage customers and website visitors to review this policy periodically to stay informed about how their personal information is collected, used, stored, and protected.

If significant changes are made to how we handle personal information, Torch Burn Supply Co., LLC will provide additional notice when required by applicable law.

Changes to this Privacy Policy will take effect on the date specified in the updated policy.

Contact Information

If you have questions or concerns regarding this Privacy Policy, how your personal information is collected or used, or wish to submit a privacy-related request, please contact us using the information below.

Torch Burn Supply Co., LLC
Texas, United States
Email: contact@torchburnsupply.com
Website: https://torchburnsupply.com

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner and in accordance with applicable laws.