Refund and Returns Policy
Effective Date: May 5, 2026
This Refund and Returns Policy applies to purchases made through Torch Burn Supply Co. LLC, including products sold under the TBR Labs brand.
Business Information
Torch Burn Supply Co. LLC
DBA: TBR Labs
Texas, United States
Email: torchburnsupply@gmail.com
Website: https://torchburnsupply.com
All Sales Policy
Due to the nature of certain products sold through this website, all sales are considered final unless otherwise determined by Torch Burn Supply Co. LLC.
We reserve the right to approve or deny refund or replacement requests at our sole discretion.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, you must contact us within 7 days of delivery.
To request assistance, email torchburnsupply@gmail.com with:
- Your order number
- Description of the issue
- Clear photos of the package and product
If approved, we may offer a replacement, store credit, or refund at our discretion.
Non-Returnable Items
For safety, compliance, and quality-control reasons, certain products may not be eligible for return once shipped.
Opened, used, tampered-with, or improperly stored products are not eligible for refund or return.
Order Cancellations
Orders may only be canceled before shipment processing begins.
Once an order has entered processing or shipment preparation, cancellation requests may not be approved.
Shipping Issues
Torch Burn Supply Co. LLC is not responsible for delays caused by shipping carriers, weather conditions, customs, incorrect customer information, or circumstances outside our control.
Customers are responsible for providing accurate shipping information at checkout.
Chargebacks & Fraud
Fraudulent chargebacks, payment disputes, or abuse of refund policies may result in order cancellation, account restrictions, refusal of future service, and additional legal action where permitted by law.
Research Product Disclaimer
Certain products sold under the TBR Labs brand are intended strictly for laboratory research purposes only.
Customers are responsible for understanding and complying with all applicable laws regarding product purchase and use.
Texas Governing Law
This Refund and Returns Policy shall be governed by the laws of the State of Texas.
Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time without prior notice.
Contact Information
Torch Burn Supply Co. LLC
DBA: TBR Labs
Email: torchburnsupply@gmail.com
Website: https://torchburnsupply.com