Torch Burn Supply Co.

Effective Date: October 18, 2026

Shipping Policy Overview

Torch Burn Supply Co., LLC is committed to providing reliable shipping and delivery services for customers purchasing industrial consumables and supplies throughout the United States.

This Shipping Policy explains how we process, package, ship, and deliver orders placed through our website or approved wholesale purchasing arrangements.

Our products include welding consumables, grinding and cutting abrasives, machining supplies, personal protective equipment, and other industrial products.

Torch Burn Supply Co., LLC arranges shipping through independent transportation providers, including UPS, FedEx, commercial freight carriers, and other approved shipping companies.

Shipping methods, costs, and estimated delivery times may vary depending on product availability, order quantities, package dimensions, weight, and delivery destination.

Order Processing & Handling Times

Torch Burn Supply Co., LLC processes and fulfills orders from its operations in Texas, United States.

Orders placed through our website or approved wholesale purchasing arrangements are subject to inventory availability, payment confirmation, and order verification.

Order Processing

Orders are generally processed in the order they are received. Processing includes verifying payment, confirming product availability, preparing merchandise, packaging products, and arranging shipment.

Processing times may vary depending on order size, product availability, business operating schedules, and shipping requirements.

Payment Verification

Orders paid by credit card, debit card, ACH bank transfer, or other approved payment methods will be prepared for shipment once payment has been confirmed, unless separate payment terms have been approved in writing.

Inventory Availability

Products listed as in stock are generally available for fulfillment. However, occasional inventory discrepancies may occur.

If an item becomes unavailable after an order is placed, Torch Burn Supply Co., LLC will contact the customer to discuss available alternatives or a refund.

Wholesale & Large-Quantity Orders

Large commercial orders may require additional processing time depending on inventory availability, packaging requirements, and transportation arrangements.

Any special handling requirements or estimated fulfillment timelines will be communicated to the customer before the order is finalized whenever reasonably possible.

Weekends & Holidays

Order processing and carrier pickup schedules may be affected by weekends, holidays, and other non-business days.

Shipping Methods & Carriers

Torch Burn Supply Co., LLC arranges shipping through independent transportation providers to deliver industrial consumables and supplies to customers throughout the United States.

Shipping Carriers

Depending on order size, weight, destination, and shipping requirements, we may use carriers including:

  • UPS
  • FedEx
  • USPS
  • Commercial freight and less-than-truckload (LTL) carriers
  • Other approved transportation providers

Shipping Methods

Available shipping options may include standard ground shipping, expedited delivery, and commercial freight transportation.

Available methods and applicable charges will be presented during online checkout or included in an approved wholesale quotation.

Carrier Selection

Torch Burn Supply Co., LLC reserves the right to select an appropriate shipping carrier based on cost, reliability, product requirements, and delivery location, unless a specific shipping arrangement has been agreed upon with the customer.

Wholesale & Commercial Freight

Large or heavy orders may require palletized shipments, LTL freight, or other specialized transportation arrangements.

Freight charges and applicable delivery requirements will be communicated to customers before their orders are finalized.

Tracking Information

When tracking is available, customers will receive shipment tracking information after their orders have been shipped.

Customers may use the tracking information provided to monitor delivery progress through the applicable carrier.

Shipping Costs

Shipping charges are determined by several factors, including:

  • Package weight and dimensions
  • Order quantity and product type
  • Shipping destination
  • Selected shipping method
  • Carrier rates and applicable surcharges
  • Special packaging or freight requirements

Online Orders

Applicable shipping charges will be displayed during checkout before customers complete their purchases.

Shipping costs may vary depending on the products ordered and the customer’s delivery location.

Wholesale & Bulk Orders

Commercial customers purchasing larger quantities may qualify for customized shipping arrangements.

For wholesale orders requiring special handling, palletized shipments, or freight transportation, shipping charges may be quoted separately.

All applicable shipping charges will be communicated to the customer before the order is finalized.

Additional Shipping Charges

Certain shipments may incur additional charges for oversized packages, remote delivery locations, special handling, or customer-requested delivery services.

Any additional charges known before purchase will be disclosed during checkout or included in the customer’s quotation.

Additional charges arising after purchase will require customer approval before being billed, unless otherwise agreed in writing.

Shipping Discounts

Torch Burn Supply Co., LLC may offer discounted shipping rates or promotional shipping arrangements at its discretion.

Any promotional shipping offers will be subject to the terms specified at the time of purchase.

Estimated Delivery Times

Delivery times may vary depending on the shipping carrier, selected shipping method, destination, product availability, and order size.

Estimated delivery dates may be provided during checkout, through order confirmations, or in wholesale quotations.

Delivery estimates are not guaranteed unless expressly agreed upon in writing.

Order Processing vs. Transit Time

Order processing time and shipping transit time are separate.

Processing time includes verifying payment, confirming inventory, packaging merchandise, and preparing orders for shipment.

Transit time begins when the shipping carrier receives the package.

Shipping Delays

Delivery delays may occur due to circumstances including:

  • Severe weather conditions
  • Carrier transportation delays
  • Holidays and peak shipping periods
  • Incorrect or incomplete shipping information
  • Unexpected transportation disruptions
  • Other circumstances beyond our reasonable control

Torch Burn Supply Co., LLC will make reasonable efforts to assist customers experiencing shipment delays.

Wholesale & Freight Deliveries

Large commercial orders requiring freight transportation may have different delivery schedules.

Estimated freight delivery dates will be communicated when available and may depend on carrier schedules, shipment size, and destination requirements.

Delivery Tracking

Customers will receive tracking information when available and may monitor shipment progress through the designated shipping carrier.

If an order does not arrive within the estimated delivery period, customers should contact Torch Burn Supply Co., LLC for assistance.

Lost, Damaged & Missing Shipments

Torch Burn Supply Co., LLC is committed to ensuring customers receive their industrial consumables and supplies in satisfactory condition.

Lost Shipments

If an order is lost during transportation, customers should contact Torch Burn Supply Co., LLC with their order number and available tracking information.

We will investigate the shipment with the appropriate carrier, including UPS, FedEx, or other transportation providers.

If a shipment is confirmed lost, Torch Burn Supply Co., LLC will work with the customer to arrange an appropriate resolution, which may include replacing the merchandise or issuing a refund.

Damaged Shipments

Customers who receive merchandise damaged during transportation should contact Torch Burn Supply Co., LLC as soon as reasonably possible after delivery.

Customers may be asked to provide:

  • Order number
  • Photographs of damaged merchandise
  • Photographs of the shipping box or packaging
  • A description of the damage
  • Any available carrier documentation

Customers should retain the damaged products and original packaging until the claim has been reviewed.

Missing Items

If an order arrives with missing products or incorrect quantities, customers should notify Torch Burn Supply Co., LLC promptly.

We will review the order details, packaging records, and shipment information to determine an appropriate resolution.

Verified fulfillment errors may be resolved through replacement shipments, delivery of missing merchandise, or refunds.

Carrier Claims

Torch Burn Supply Co., LLC may initiate claims with shipping carriers when merchandise is lost or damaged during transportation.

Customers may be asked to provide reasonable documentation to assist with the investigation.

Customers will not be required to resolve a carrier claim themselves before Torch Burn addresses its obligations under applicable law.

Customer Assistance

Customers experiencing shipping problems may contact:

Email: contact@torchburnsupply.com

Torch Burn Supply Co., LLC will make reasonable efforts to investigate and resolve shipping issues promptly.

Customer Shipping Information

Customers are responsible for verifying their shipping information before completing a purchase.

This includes:

  • Recipient or business name
  • Street address
  • Apartment, suite, or building number, when applicable
  • City, state, and ZIP code
  • Contact phone number when required for delivery

Incorrect Shipping Addresses

If a customer discovers an incorrect shipping address after placing an order, they should contact Torch Burn Supply Co., LLC as soon as possible.

We will make reasonable efforts to correct the address before shipment.

Once an order has been transferred to the shipping carrier, address changes may be limited or subject to additional carrier fees.

Undeliverable Packages

Packages may be returned to Torch Burn Supply Co., LLC due to incorrect addresses, failed delivery attempts, refused shipments, or other delivery issues.

If a package is returned as undeliverable, we will contact the customer to discuss available options, including reshipment or a refund where applicable.

Additional Shipping Charges

Customers may be responsible for reasonable additional shipping charges resulting from incorrect customer-provided information, refused deliveries, or requested address changes.

Any additional charges will be communicated to the customer before reshipment.

Torch Burn Fulfillment Errors

If a shipping issue results from an error made by Torch Burn Supply Co., LLC, we will arrange an appropriate correction without charging the customer additional shipping fees.

Wholesale Orders & Freight Shipping

Torch Burn Supply Co., LLC provides shipping arrangements for commercial customers purchasing industrial consumables and supplies in bulk quantities.

Wholesale Order Processing

Large commercial orders may require additional processing time depending on product availability, order quantities, packaging requirements, and transportation arrangements.

Estimated processing and delivery times will be communicated to customers when available.

Freight Shipping

Depending on shipment size, weight, and destination, wholesale orders may be transported using:

  • Less-than-truckload (LTL) freight carriers
  • Full truckload (FTL) transportation
  • Palletized freight shipments
  • UPS, FedEx, or other commercial shipping providers

Torch Burn Supply Co., LLC will select an appropriate shipping method based on the order’s requirements unless alternative arrangements have been agreed upon.

Wholesale Shipping Quotes

Shipping costs for large commercial orders may be quoted separately from product pricing.

Freight quotations may include transportation charges, packaging requirements, palletization, fuel surcharges, and applicable delivery fees.

All shipping charges will be disclosed and agreed upon before the order is finalized.

Freight Delivery Requirements

Customers receiving freight shipments may need to provide information regarding:

  • Commercial or residential delivery location
  • Loading dock availability
  • Forklift or unloading equipment
  • Liftgate service requirements
  • Delivery appointment requirements

Additional services may result in additional charges, which will be disclosed before purchase when known.

Freight Damage & Shortages

Customers are encouraged to inspect freight shipments upon delivery and document any visible damage or missing merchandise on the carrier’s delivery receipt.

Photographs and other supporting documentation may be requested to assist with freight claims.

Customers should promptly contact Torch Burn Supply Co., LLC regarding damaged, missing, or incorrect shipments.

Special Shipping Arrangements

Customers requesting specific carriers, expedited freight, or specialized delivery services should communicate those requirements before finalizing their orders.

Torch Burn Supply Co., LLC may accommodate special shipping arrangements when available and agreed upon in writing.

Returns & Shipping Costs

Torch Burn Supply Co., LLC handles product returns, refunds, and associated shipping expenses in accordance with our published Refund and Returns Policy.

Customer-Initiated Returns

Customers may request a return within 30 calendar days of delivery, subject to product eligibility and return conditions.

For approved returns involving unwanted or incorrectly ordered merchandise, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable for voluntary returns unless otherwise agreed upon or required by applicable law.

Damaged, Defective, or Incorrect Products

If Torch Burn Supply Co., LLC ships an incorrect product or a customer receives damaged or defective merchandise, we will review the issue and arrange an appropriate resolution.

For verified fulfillment errors or defective merchandise, Torch Burn Supply Co., LLC will cover reasonable return shipping costs when a return is necessary.

Return Authorization

Customers must contact Torch Burn Supply Co., LLC before returning merchandise.

Return shipping instructions will be provided after the return request has been reviewed and approved.

Wholesale & Special Orders

Custom-manufactured products, special-order merchandise, and certain wholesale purchases may have additional return restrictions.

Any special return conditions will be disclosed before the order is finalized.

Refund Processing

Approved refunds will generally be issued through the original payment method after returned merchandise has been received and inspected, when applicable.

Refund processing times may vary depending on the payment provider or financial institution.

Additional Information

For complete details regarding return eligibility, non-refundable items, cancellations, and refunds, customers should review our separate Refund and Returns Policy.

Shipping Restrictions & Delivery Locations

Torch Burn Supply Co., LLC provides shipping services for industrial consumables and supplies to customers throughout the United States, subject to carrier availability, product restrictions, and applicable shipping regulations.

Domestic Shipping

Our primary shipping operations serve customers within the United States.

Orders may be shipped to residential addresses, commercial businesses, fabrication shops, industrial facilities, and approved jobsite locations.

International Shipping

International shipping is not currently offered through standard online checkout.

Customers requesting shipments outside the United States may contact Torch Burn Supply Co., LLC to discuss possible shipping arrangements.

International orders, if approved, may require separate quotations, customs documentation, import duties, taxes, and additional transportation charges.

P.O. Boxes & Restricted Delivery Locations

Certain shipping carriers and delivery methods may not support P.O. boxes, military addresses, or other restricted delivery locations.

Customers may be required to provide an alternative physical delivery address.

Product Shipping Restrictions

Certain industrial products may be subject to transportation restrictions based on product classification, materials, packaging requirements, or applicable regulations.

Torch Burn Supply Co., LLC reserves the right to decline or modify shipping arrangements when a product cannot legally or safely be transported using the requested method.

Jobsite & Industrial Deliveries

Customers requesting delivery to construction sites, manufacturing facilities, mining operations, or other industrial locations must provide accurate delivery information.

Additional information may be required regarding site access, receiving hours, security checkpoints, unloading equipment, or special delivery instructions.

Delivery Availability

Shipping services are subject to carrier coverage and availability.

If an order cannot be delivered to the requested destination, Torch Burn Supply Co., LLC will contact the customer to discuss alternative arrangements or an appropriate refund.

Policy Updates

Torch Burn Supply Co., LLC reserves the right to update or modify this Shipping Policy as necessary to reflect changes in our business operations, shipping carriers, transportation costs, fulfillment procedures, or applicable legal requirements.

Any updates to this policy will be published on our website with a revised effective date.

Customers are encouraged to review this Shipping Policy periodically to stay informed about our shipping procedures and delivery requirements.

Policy changes will generally apply to orders placed after the updated policy becomes effective. Previously accepted orders will remain subject to their agreed shipping terms unless otherwise required by law or agreed upon by the customer.

Customer Rights & Applicable Law

Nothing in this Shipping Policy is intended to exclude, restrict, or limit customer rights or remedies that cannot legally be waived under applicable federal or state law.

Contact Information

Customers with questions regarding shipping rates, order processing, delivery schedules, freight arrangements, or shipment problems may contact us using the information below.

Torch Burn Supply Co., LLC
Texas, United States
Email: contact@torchburnsupply.com
Website: https://torchburnsupply.com

We will make reasonable efforts to respond to shipping inquiries and assist customers with their orders.